Refund & Return Policy

At Black Shisha Canada, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

✅ Eligible Returns
We accept returns on items that are unopened, unused, and in their original packaging within 7 days of delivery.

❌ Non-Returnable Items
Due to health and safety reasons, opened shisha flavours and vape products cannot be returned or exchanged.

🔄 Damaged or Wrong Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery at info@blackshisha.ca with a photo of the item and your order details. We will resolve it promptly.

💳 Refunds
Approved refunds will be processed within 5-7 business days back to your original payment method.

📩 Contact Us
For any return or refund requests, reach out to us at info@blackshisha.ca and our team will guide you through the process.